Privacy Policy for Mavis App

Mavis Tutorial Centre (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of all users of the Mavis App. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Personal Data Protection Act (PDPA) of Singapore.

1. Information We Collect

1.1 Personal Information:

– Parent and student names

– Contact details such as phone numbers and email addresses

– Payment information for secure fee processing

1.2 Usage Data:

– Login credentials (e.g., username and password)

– Attendance records

– Lesson details, including homework, teacher feedback, and past lesson recordings

1.3 Uploaded Content:

– Assignments or work submitted through the app

– Files downloaded or uploaded, such as worksheets

1.4 Device Information:

– IP address

– Device type

– Operating system version

– App usage patterns

1.5 Analytics Data:

– Information about how you interact with the app

– Features you use and time spent on different sections

– Aggregate data collected to improve app performance and user experience

2. How We Use Your Information

– To provide access to lesson details, attendance records, homework, and past recordings

– To facilitate the submission and downloading of assignments and worksheets

– To securely process tuition fee payments and maintain invoice records

– To deliver teacher feedback and updates about your child’s progress

– To improve app functionality, performance, and user experience using analytics data

– To communicate updates, notifications, or marketing content where consent has been provided

– To enable communication through the upcoming messaging feature (when launched)

3. Parental Controls

As the Mavis App is designed for educational purposes, it is intended for use by parents and students under parental supervision. Parents are responsible for:

– Ensuring children’s appropriate use of the app

– Monitoring the submission of assignments and interaction with recorded lessons

– Maintaining the confidentiality of login credentials to protect account security

4. Compliance with GDPR and PDPA

4.1 Your GDPR Rights (for EU Residents):

– The right to access, rectify, or delete your data

– The right to restrict or object to processing

– The right to data portability

– The right to withdraw consent at any time

– The right to lodge a complaint with a supervisory authority

4.2 Your PDPA Rights (for Singapore Residents):

– The right to access and correct your personal data

– The right to withdraw consent for data collection, use, or disclosure

– The right to be informed of the purposes for which data is being collected

To exercise any of these rights, please contact us using the details provided below.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When data is no longer needed:

– It is securely deleted or anonymised to prevent unauthorised access

– Usage and analytics data may be retained in anonymised form for statistical purposes

6. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data in the following circumstances:

– With authorised staff of Mavis Tutorial Centre for operational purposes

– With third-party payment processors for secure transactions

– With analytics service providers to improve app performance and user experience

– With service providers for app hosting and technical support

– When required by law or to comply with legal obligations

7. Analytics and Marketing

We use analytics services to understand how users interact with the app. This helps us improve app performance, identify potential issues, and enhance user experience. The data collected is anonymised and does not identify individual users.

Marketing communications, including app updates and promotional content, are only sent with your prior consent. You can opt out of receiving marketing communications at any time by updating your preferences in the app settings or contacting us directly.

8. Data Security

We implement industry-standard technical, administrative, and physical safeguards to protect your information from unauthorised access, alteration, disclosure, or destruction. Despite our best efforts, no method of transmission over the internet or electronic storage is entirely secure.

9. Third-Party Links

The Mavis App may contain links to third-party websites or services (e.g., payment gateways). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before engaging with them.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted here, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your rights under GDPR or PDPA, please contact us at:

Mavis Tutorial Centre

Email: crmmavis@gmail.com

Phone: +65 6786 8718